Homepage in two tall columns
The full page from the hero to the footer, so you can see the order of sections from first screen to last.
CRO Audit
Music, Records & Merchandise
Recorded Aug 03 2026
Quinn Records CRO audit
The website has strong products and music history, but the experience feels outdated, cluttered, and difficult to navigate, with no clear primary conversion goal.
16
Issues found
18
Fixes written
31:56
Runtime
2.8
Overall / 10
01
The recording
Watch the 31:56 teardown.
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31:56 runtime
Original recording
02
The verdict
The short version.
This audit found that Quinn Records has strong underlying assets, including a long history, quality music, unique records, merchandise, artists, and cultural credibility. However, the current website does not present these strengths in a conversion-focused way.
The biggest issue is usability. The navigation is cluttered, difficult to use, and overwhelming. Visitors are not clearly guided toward a primary conversion goal such as shopping music, buying merchandise, listening live, or exploring artists.
The website also feels visually outdated, with too much text, low readability, competing calls to action, and weak product discovery. Users have to work too hard to find music, merchandise, artists, genres, or specific products.
The recommendation is to restructure the site around clear user paths: shop music, buy gear, browse artists, listen live, and explore genres. Artist pages, shop pages, and category pages should be redesigned with stronger hierarchy, filtering, product cards, storytelling, trust signals, and clearer purchase options.
Main problem
The website has strong products and music history, but the experience feels outdated, cluttered, and difficult to navigate, with no clear primary conversion goal.
Main opportunity
Rebuild the website around clearer navigation, stronger music and merch funnels, artist storytelling, category filtering, product discovery, and trust-building conversion paths.
Estimated impact
Improved usability, stronger product discovery, higher music and merchandise sales, better artist engagement, and increased conversion potential.
03
Scorecard
Scored across five dimensions.
2.8
/ 10
Average of the five scores below, as judged at the time of recording. Critical overall — the detail is in which dimension is dragging.
Brand & positioning
5
Weak
User experience
1
Critical
Trust & credibility
4
Weak
Product page
2
Critical
Conversion path
2
Critical
04
Findings & fixes
16 findings, each with the fix beside it.
Every finding below was called out on the recording. Open one to read what was found and what we would change. Nothing is hidden from the page source.
01 Cluttered Navigation Observation
What we found
The navigation is difficult to use, overly crowded, and makes it hard for users to click or reach the pages they want.
No isolated fix
This one is addressed by the wider recommendations below rather than a single change.
02 Outdated Website Feel Observation
What we found
The website feels like an early 2000s site with too much information placed on the page without enough structure or hierarchy.
No isolated fix
This one is addressed by the wider recommendations below rather than a single change.
03 No Clear Primary Conversion Goal Fix included
What we found
The site does not clearly prioritize whether users should buy music, purchase merchandise, listen to radio, browse artists, or subscribe.
Recommended fix
Simplify The Navigation
Rebuild the navigation around clear paths such as Shop Music, Buy Gear, Browse Artists, Radio, Spotlights, News, and Contact.
04 Too Many Competing CTAs Fix included
What we found
Multiple calls to action compete for attention without one clear primary path for users to follow.
Recommended fix
Feature New Releases
Show new releases with clear product cards, format options, tags, prices, and calls to action.
05 Weak Above-The-Fold Experience Observation
What we found
The top area of the homepage does not create enough interest, authority, or direction for visitors to continue exploring.
No isolated fix
This one is addressed by the wider recommendations below rather than a single change.
06 Newsletter CTA Is Overprioritized Observation
What we found
The first major action asks users to subscribe to the newsletter instead of guiding them toward music, merchandise, or core conversion goals.
No isolated fix
This one is addressed by the wider recommendations below rather than a single change.
07 Large Amounts Of Hard-To-Read Text Observation
What we found
Text-heavy sections and poor contrast make content difficult to scan and reduce user engagement.
No isolated fix
This one is addressed by the wider recommendations below rather than a single change.
08 No Clear Conversion Funnel Fix included
What we found
Users are not guided from one step to the next based on their intent, such as music, gear, artists, genres, or radio.
Recommended fix
Create Clear Music And Gear Funnels
Separate the main user paths for shopping music, buying merchandise, listening live, and exploring artists.
09 Missing Testimonials And Social Proof Fix included
What we found
The site does not show enough customer, listener, or artist testimonials to build trust and credibility.
Recommended fix
Add Testimonials From Listeners And Artists
Use testimonials to build trust and show the cultural value of Quinn Records.
10 Weak Purchase Confidence Observation
What we found
The website does not provide enough reassurance that Quinn Records is legitimate, trustworthy, and easy to buy from.
No isolated fix
This one is addressed by the wider recommendations below rather than a single change.
11 Difficult Product Discovery Observation
What we found
Finding music, gear, artists, genres, or specific products requires too much effort from the user.
No isolated fix
This one is addressed by the wider recommendations below rather than a single change.
12 No Search Or Filtering Experience Fix included
What we found
Users cannot easily filter products by category, genre, product type, mood, style, or artist.
Recommended fix
Add Product Filtering
Allow users to filter gear by apparel, footwear, accessories, and other product types.
13 No Dedicated Product Detail Experience Fix included
What we found
Products are listed in grids with add-to-cart actions, but there is not enough product detail, storytelling, or purchase support.
Recommended fix
Improve Shop Product Cards
Use cleaner product cards with clear pricing, product tags, format details, and add-to-cart actions.
14 No Cross-Sell Or Upsell Strategy Fix included
What we found
The site does not encourage users to buy related merchandise, music formats, artist collections, bundles, or add-on products.
Recommended fix
Add Cross-Sells And Upsells
Recommend related artists, records, merchandise, bundles, and format upgrades to increase average order value.
15 Artist Pages Lack Depth Fix included
What we found
Artist pages do not provide enough story, timeline, legacy, highlights, music, and related content to fully engage users.
Recommended fix
Build Strong Artist Pages
Redesign artist pages with artist story, lifespan, genre, timeline, highlights, featured tracks, video archives, related artists, and purchase links.
16 Category Pages Are Hard To Navigate Fix included
What we found
Music category pages do not provide clear filtering, sorting, featured releases, editor picks, or guided browsing.
Recommended fix
Improve Music Category Pages
Create category pages with a strong heading, featured item, editor picks, full listings, recommended artists, and clear purchase formats.
9 further recommendations that cut across the whole store.
Create A Clear Primary CTA
Use Shop Music as the primary call to action while keeping secondary paths such as Listen Live and Buy Gear available.
Modernize The Visual Design
Reduce noise, improve contrast, remove clutter, and create a cleaner music-label experience that feels current and trustworthy.
Lead With Quinn Records' History
Show authority immediately by highlighting that the label has been active since 1971, with decades of history, artists, and releases.
State The Brand Mission Clearly
Position Quinn Records around preserving the sound of St. Louis instead of only selling records or merchandise.
Add Music Preview Options
Allow users to preview tracks or listen to samples before purchasing digital downloads, CDs, or vinyl.
Promote QRTM Radio
Use the radio station as a major brand asset and conversion path, not just a secondary page.
Add Genre-Based Browsing
Let users shop by genre such as blues, soul, jazz, gospel, rock, or other relevant categories.
Add Dedicated Record Detail Pages
Create pages where users can choose between digital download, CD, vinyl, or other formats with clear stock and shipping information.
Give Users A Reason To Subscribe
Frame newsletter signup around benefits such as new releases, exclusive artist stories, radio updates, limited promotions, and rare archival releases.
05
The rebuild
What the fixed version looks like.
Drag each frame to move between what is live today and the version built on the recommendations above.
Homepage (1) page
Drag to compare
After
Before
Category page
Drag to compare
After
Before
Artist page
Drag to compare
After
Before
06
Takeaways
What to take from this teardown.
01
Quinn Records has strong products, music history, and cultural value.
02
The current website is difficult to navigate and feels outdated.
03
There is no clear primary conversion goal.
04
The navigation should be simplified around music, gear, artists, and radio.
05
The homepage should lead with Quinn Records' history and mission.
06
Product discovery needs search, filters, genres, and clearer category pages.
07
Artist pages should tell deeper stories and showcase legacy.
08
Music pages should support digital downloads, CDs, vinyl, and previews.
09
Testimonials and listener proof can build trust.
10
Cross-sells and upsells can increase merchandise and music sales.
Concept redesign
The version we'd build for Quinn Records.
A concept redesign created by Convertica Studio from this audit. It shows how the store could work, it is not the live store.
Three pages side by side
The homepage in the centre, the artist spotlight page on the left and the music collection page on the right, sharing one header and one set of actions.
Artist spotlight page in two tall columns
The artist story, career, featured tracks and related artists, with a clear path from listening to shopping that artist's music.
Artist spotlight first screen
The header, the artist portrait, a Listen Now button and a Shop Music button together, with no scrolling needed to act.
Collection page first screen
The header and the genre hero with a free shipping note, a shop button and a listen to samples button side by side.
Three phone screens
Home, collection and artist pages on a phone, each with a sticky bottom bar that keeps Shop Music and Live within thumb reach.
07
Questions
What people ask about this teardown.
12 answers drawn from the recording and the written report — the questions store owners in music, records & merchandise ask after watching this one.
Ask about your own store →
What is the biggest conversion problem on this store?
The website has strong products and music history, but the experience feels outdated, cluttered, and difficult to navigate, with no clear primary conversion goal. This audit found that this store has strong underlying assets, including a long history, quality music, unique records, merchandise, artists, and cultural credibility. However, the current website does not present these strengths in a conversion-focused way.
Why did this store score 1/10 on user experience?
User experience was the weakest of the five dimensions at 1/10, against 5/10 for brand and positioning. Cluttered Navigation: The navigation is difficult to use, overly crowded, and makes it hard for users to click or reach the pages they want.
Outdated Website Feel: what does that mean in practice?
The website feels like an early 2000s site with too much information placed on the page without enough structure or hierarchy.
Why is “No Clear Primary Conversion Goal” costing this store sales?
The site does not clearly prioritize whether users should buy music, purchase merchandise, listen to radio, browse artists, or subscribe. The fix: Simplify The Navigation — Rebuild the navigation around clear paths such as Shop Music, Buy Gear, Browse Artists, Radio, Spotlights, News, and Contact.
How do you fix “Too Many Competing CTAs”?
Multiple calls to action compete for attention without one clear primary path for users to follow. The fix: Feature New Releases — Show new releases with clear product cards, format options, tags, prices, and calls to action.
Is “Weak Above-The-Fold Experience” worth prioritising?
The top area of the homepage does not create enough interest, authority, or direction for visitors to continue exploring.
What would change if “Newsletter CTA Is Overprioritized” were fixed?
The first major action asks users to subscribe to the newsletter instead of guiding them toward music, merchandise, or core conversion goals.
What should be fixed first?
Start with Simplify The Navigation — Rebuild the navigation around clear paths such as Shop Music, Buy Gear, Browse Artists, Radio, Spotlights, News, and Contact.
How can a store like this increase average order value?
Add Cross-Sells And Upsells. Recommend related artists, records, merchandise, bundles, and format upgrades to increase average order value.
Does this store need a full redesign or targeted fixes?
Structural. The average is 2.8/10 and the weakest dimension, user experience, sits at 1/10 — the recommendations amount to rebuilding how the store presents itself, not tuning what is there.
What is the one-sentence takeaway?
Testimonials and listener proof can build trust. Cross-sells and upsells can increase merchandise and music sales.
What was reviewed in this audit, and how long is it?
A free 31:56 CRO teardown recorded by Convertica Studio for a music, records & merchandise store, walking the live site page by page. It produced 16 issues and 18 written fixes, plus scores across brand, UX, trust, product page and conversion. Any Shopify store can request the same review.
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What's included
-
5-minute video teardownA personalized walkthrough of your store, recorded by Eva.
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