General Ecommerce

Multi-Category Ecommerce Store CRO Audit

A CRO audit of a multi-category ecommerce store focused on reducing dropshipping perception, improving trust, cleaning up product presentation, and increasing average order value.

4

/10

Branding Score

3

/10

Conversion Score

3

/10

Trust Score

4

/10

UX Score

2

/10

Product Page Score

Problem, opportunity, impact

Core Problem

The store has some branding in place, but the product presentation, long titles, image issues, and AliExpress-style elements create a dropshipping impression that damages trust.

Main Oppurtunity

Rebuild the shopping experience around clearer product naming, cleaner imagery, stronger trust signals, better navigation, improved product pages, and bundle-based average order value growth.

Estimated Impact

Improved trust, stronger perceived quality, higher conversion potential, and increased average order value through cross-sells, bundles, and clearer merchandising.

Core Problem

This audit found that the website has some initial branding strength above the fold, but the experience quickly begins to feel like a generic dropshipping store as users scroll. This creates a trust gap that can significantly reduce conversions.

The biggest issues are product presentation, readability, and trust. Long product titles, uppercase text, image rendering problems, visible default text on images, misplaced sale tags, and AliExpress-style naming all make the store feel less credible.

The product page is the largest conversion weakness. Pricing is difficult to see, product descriptions are hard to scan, images feel unoptimized, and the page lacks the level of structure and trust-building needed to make visitors comfortable purchasing.

The recommendation is to redesign the store around a cleaner premium ecommerce experience. This includes better product names, improved image formatting, clearer pricing, stronger guarantees, organized categories, better navigation, and average order value strategies such as bundles, frequently bought together sections, gift sets, and free-shipping progress incentives.

Problems Identified

Dropshipping Impression Below The Fold

The top section has some branding, but lower homepage sections create the impression of a dropshipping store, which reduces trust.

Unclear Homepage Image Usage

Some images do not clearly support the message or help users understand the value of the store.

Product Titles Are Too Long

Product names are overly long, difficult to read, and appear copied from marketplace-style listings.

Uppercase Product Titles Reduce Readability

All-uppercase product titles make browsing harder and create a less polished shopping experience.

Product Presentation Looks Cheap

The products themselves may be good, but the way they are presented makes them feel lower quality.

Image Rendering Issues

Some sections appear to rely on large image-based layouts instead of proper HTML, causing rendering issues across devices.

CTA Font Is Hard To Read

Call-to-action button typography is not readable enough, which creates friction and uncertainty.

Default Text Appears On Images

There appears to be default text showing on product images across the site, which makes the store feel unfinished.

Sale Tags Are Misplaced

Sale badges appear out of place and create visual clutter instead of improving urgency.

Special Offer Section Does Not Stand Out

The special section is positioned well but does not visually separate itself enough from the rest of the page.

Email Signup Section Is Weak

The signup section does not visually stand out or give users enough reason to subscribe.

AliExpress-Style Reviewer Names

Names such as AliExpressShopper create an immediate dropshipping association and damage credibility.

Scattered Navigation

The navigation contains too many items and feels disorganized, making browsing harder.

Product Page Lacks Trust

The product page does not give users enough confidence to understand the product, trust the store, or complete a purchase.

Pricing Is Hard To Find

Product pricing is not visible enough and requires effort to locate.

Product Descriptions Are Not Scannable

Long blocks of text without formatting make the product information difficult to scan.

Unnecessary Social Share Buttons

Share, tweet, and pin buttons are unlikely to be used and take up space that could be used for conversion-focused content.

Broken Or Unclear CTA Section

The Grab Yours Now CTA does not appear to lead users to a meaningful destination.

Recently Viewed Section Appears Empty

The recently viewed section should be hidden unless the user has actually viewed products.

Recommendations

Remove Dropshipping Signals

Clean up product names, reviewer names, images, and marketplace-style elements that make the store feel like a dropshipping website.

Use Shorter Product Names

Rewrite product titles into shorter, cleaner, easier-to-read names using proper capitalization.

Improve Product Photography

Refine, crop, and optimize product images so they feel intentional, premium, and designed for the website.

Fix Image Rendering Issues

Replace image-only sections with proper HTML layouts so content displays correctly across all devices.

Improve CTA Readability

Use clearer typography and stronger contrast on buttons so users can immediately understand the action.

Fix Default Image Text

Identify and remove the default text appearing across product images.

Fix Or Remove Sale Tags

Ensure sale badges render correctly or remove them if they create clutter.

Redesign The Special Offer Section

Add a stronger background, separation, and clearer call to action so the section feels intentional and premium.

Improve The Signup Section

Make the newsletter/sale signup area more visually distinct and give users a stronger reason to subscribe.

Replace AliExpress-Style Review Names

Use real-looking customer names or properly formatted reviewer labels to avoid dropshipping associations.

Simplify Navigation

Remove unnecessary navigation items and use dropdowns or mega navigation to organize categories.

Rebuild The Product Page

Create a cleaner product page with strong hierarchy, clear images, readable pricing, short product summaries, trust signals, FAQs, reviews, and recommended products.

Make Pricing More Visible

Show original price, sale price, and savings in a clear and easy-to-understand format.

Add Strong Trust Signals

Place in-stock messaging, shipping details, tracking, returns, buyer protection, secure checkout, and guarantees near the purchase area.

Make Descriptions Scannable

Break long descriptions into short paragraphs, bullet points, collapsible sections, and clear product benefits.

Remove Unused Social Sharing

Remove share, tweet, and pin buttons to reduce clutter.

Hide Empty Recently Viewed Sections

Only show recently viewed products when there is actual browsing history.

Add Cross-Sells And Upsells

Use sections such as buy two and save, matching gift sets, pairs beautifully with, and frequently bought together to increase average order value.

Add Free Shipping Progress Incentives

Use a progress bar or spending threshold to encourage customers to add more products to unlock free shipping or discounts.

Create Product Bundles

Bundle top sellers, outfits, accessories, gift sets, or matching products to turn one customer purchase into multiple products.

Improve Collection Page Design

Keep the collection page structure but improve typography, pricing visibility, product thumbnails, and overall presentation.

The short version

  • The store has some branding but still creates a dropshipping impression.
  • Product titles are too long and difficult to read.
  • AliExpress-style names and imagery damage trust.
  • The product page is the biggest conversion problem.
  • Pricing and product information need clearer hierarchy.
  • Product descriptions should be easier to scan.
  • Navigation should be simplified with dropdowns or mega menus.
  • Trust signals should be placed near the purchase area.
  • Bundles, cross-sells, and free-shipping incentives can increase average order value.
  • Cleaner product presentation can make the store feel more premium and trustworthy.

Before

After

Before

After